Our Services

All services are available in both official languages.

TRAINING

Complete training services from needs analysis and development to delivery and one-on-one coaching.

MEDIATION

We offer a complete mediation service designed to meet the special requirements of the department including:

• Preparation of Agreement to Mediate prior to commencement of mediation;
• Use of an impartial interest based approach designed to achieve a final resolution;
• Identification and inclusion of needed individuals/parties during mediation process;
• Preparation of Terms of Settlement;
• Briefing of responsible Officer/Manager and/or Union Reps where approval of Terms of Settlement is required;
• Complete knowledge and compliance with
  • Access to Information Act
  • Privacy Act
  • National Archives Act

INVESTIGATION

Our investigation services are comprehensive and designed to provide a complete service tailor-made to the needs of the client

• Assistance in preparation of Terms of Reference;
• Initial briefing of convening authority and HA;
• HA services where internal HAs are not available;
• Comprehensive Situational Assessment;
• An unbiased and interest-based approach to conducting investigations, ensuring all parties are fully heard;
• Identification and review of systemic problems which may exist within a unit/group which can contribute to complaint;

Comprehensive knowledge of and compliance with:

• Access to Information Act;
• Privacy Act;
• National Archive Act;
• Criminal Code of Canada;
• Human Rights Legislation;
• Treasury Board Policy;

Note:  Investigations are conducted and written in accordance with the Privacy Act. No additional severing is required.

Comprehensive reports including executive summaries, general overview, allegation by allegation review, conclusions and, where requested, recommendations.

Recommendations designed to rectify the root cause of the complaint, if warranted.

Debriefing session with convening authority and HA.

Large group of investigators allowing for group assignment in exceptionally large or complex investigations.

An internal review process ensuring that the conclusion is right the first time.

A complete infrastructure designed to support the investigation, including meeting rooms, secretarial services, transcription and accounting.

Tangible Benefits of Using CHR Inc.:

• Value for $
• Frees up person hours
• Reduces appeals
• Eliminates future conflict.

SPECIALTY INVESTIGATIONS

Workplace Reviews:

• Required to address systemic issues and symptoms (i.e. high turn over and absenteeism, low morale and productivity, etc.);
• Investigation considers opinions, attitudes, feelings and motives, not just facts;
• Based on a representative sample;
• Broad based process designed to address ingrained structural or organisational problems.

Situational Assessments:

• Short preliminary investigation;
• Used to determine if complaint, as stated, constitutes harassment and/or is factually believable;
• Results in cost and time savings;

Expedited Investigations:

• Focus is on allegations only, no systemic issues;
• Results in substantial time and cost savings of up to 50%;
• Valuable in limited circumstances;
• Resolves a problem but not a situation;
• Requires specialized Terms of Reference;